Help – WATTCO – Emergency Equipment Integrators

Specification Help? Service Issues? Warranty Problems?

Here are several ways to contact us:

Need Specification Assistance?

Please call or email us and we will be ready to get you updated and ready for the latest vehicles you will be buying.

707-435-9233

Service & Technical Support

We offer full time service support for all of the product we represent. Do not waste valuable time trying to find a solution when your answers are only a phone call away.

Call 707-435-9233 or Email [email protected]

Warranty Issues

Our companies stand behind their products 100%. It is always worth a call before thinking you item is or is not covered.

Give us a call or email and we will be able to get your vehicles back on the road asap.

Vehicle Modifiers Guides

When in doubt your best bet is to refer to the industry leading Vehicle modifiers guides from the following manufacturers:

Ford Motor Company
Police Interceptor, Interceptor Utility

Main Information Link – Click Here

General Motors
Chevrolet Caprice, Impala, Tahoe

Vehicle Technical Manual – Right Click “Save As”

Dodge
Charger, Durango

Upfitters Guides – Click this link and look at each vehicles description for a link to each guide

Whelen Install Guides

Whelen Install Guides - Search Page

Software Downloads:

All software downloads are handled per request via email or our contact form

Please include the following information when requesting software:

Name, Address, Phone, Company Name, Department Name, Rank, Best Contact number

Also the reason for the request and the issues you are having as for why you need to make the request.

Currently all new software is available for Whelen products from this link:

Not all software will work on all operating systems
Make sure to update your computer before installing software
(Windows Updates Etc.)

Older software will be made available on request via our contact form or email only

Direct Contact for Factory Repair and Service:

We pride ourselves on top level service and sales support. In the case we might not be available you can contact the following manufacturers directly:

Whelen Engineering Company Inc.

Phone: (860) 526-9504
Automotive Customer Service
([email protected])

Mail:
Whelen Engineering
Building B
51 Winthrop Road
Chester, CT 06412-0684

Open: Mon. – Fri. 8:30am to 6pm EST

Ship warranty items to:

Whelen Factory Repair
Building B
51 Winthrop Road
Chester, CT 06412-0684

Please include:
A copy of the sales receipt if qualified for warranty coverage.
A short description of the problem.
Your name, return address and daytime phone number.

For complete warranty and repair information, refer to your Whelen User Direct Warranty statement or contact Whelen Engineering.

Strobe Troubleshooting Guide

WARNING! – LET POWER SUPPLY STAND 5-10 MINUTES BEFORE TROUBLESHOOTING
(PLEASE BE AWARE A STROBE TESTER IS AVAILABLE FROM WHELEN ENGINEERING)

This guide was produced to be an informational guide to increase your knowledge about troubleshooting strobe power supplies. If you have any questions before attempting to repair these devices please contact us first. Rigth Click and “Save As” to download the .pdf guide below:

Specification Help? Service Issues? Warranty Problems?

Need Specification Assistance?

Service & Technical Support

Warranty Issues

Vehicle Modifiers Guides

Ford Motor Company
Police Interceptor, Interceptor Utility

General Motors
Chevrolet Caprice, Impala, Tahoe

Dodge
Charger, Durango

Software Downloads:

Direct Contact for Factory Repair and Service:

Strobe Troubleshooting Guide

Recent Posts

Categories

Archives

Specification Help? Service Issues? Warranty Problems?

Vehicle Modifiers Guides

Ford Motor Company Police Interceptor, Interceptor Utility

General Motors Chevrolet Caprice, Impala, Tahoe

Dodge Charger, Durango

Software Downloads:

Direct Contact for Factory Repair and Service:

Strobe Troubleshooting Guide

Recent Posts

Categories

Archives

Tags

Ford Motor Company
Police Interceptor, Interceptor Utility

General Motors
Chevrolet Caprice, Impala, Tahoe

Dodge
Charger, Durango